{"id":9748,"date":"2026-04-23T19:30:35","date_gmt":"2026-04-23T19:30:35","guid":{"rendered":"https:\/\/www.clockwork.com\/?post_type=work&#038;p=9748"},"modified":"2026-04-30T14:39:04","modified_gmt":"2026-04-30T14:39:04","slug":"clearfield","status":"publish","type":"work","link":"https:\/\/www.clockwork.com\/work\/clearfield\/","title":{"rendered":"Clearfield"},"content":{"rendered":"\n<div class=\"work-post-banner\">\n    <div class=\"top-banner\"  style=\"background-color: #000000;\" >\n    <div class=\"new-container\">\n      <div class=\"flex-wrapper wrap\">\n        <div class=\"flex-1\">\n\n                      <div class=\"logo\">\n              <img decoding=\"async\" src=\"https:\/\/www.clockwork.com\/wp-content\/uploads\/2026\/04\/clearfield-white.webp\" alt=\"clearfield logo\">\n            <\/div>\n          \n                      <p>Helping Clearfiled modernize a paper-based process with a collaborative scoping workshop and design sprints<\/p>\n                  <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n  <div class=\"client-info\">\n    <div class=\"new-container\">\n      <div class=\"flex-wrapper wrap\">\n        <div class=\"flex-3\">\n                      <div class=\"banner-box-content\"  style=\"background-color: #0069aa\" >\n              <ul>\n                                    <li  style=\"border-bottom-color: #ffffff;\" >\n                      <p  style=\"color:#ffffff\" ><span>Client<\/span><\/p>\n                                          <p  style=\"color:#ffffff\" >Clearfield<\/p>\n                    <\/li>\n                                    <li  style=\"border-bottom-color: #ffffff;\" >\n                      <p  style=\"color:#ffffff\" ><span>Project Type<\/span><\/p>\n                                          <p  style=\"color:#ffffff\" >Strategic Workshop, Conceptual Prototype <\/p>\n                    <\/li>\n                                    <li  style=\"border-bottom-color: #ffffff;\" >\n                      <p  style=\"color:#ffffff\" ><span>Industry<\/span><\/p>\n                                          <p  style=\"color:#ffffff\" >Telecommunications<\/p>\n                    <\/li>\n                              <\/ul>\n\n\n            <\/div>\n                  <\/div>\n        <div class=\"flex-7\">\n          <div class=\"client-banner-img wow fadeInUp\">\n            \n              <img decoding=\"async\" src=\"https:\/\/www.clockwork.com\/wp-content\/uploads\/2026\/04\/clearfield_case_study_hero-1920x1080.webp\" alt=\"A woman wearing a yellow safety vest holds a tablet and works with wires inside an outdoor electrical cabinet, with sunlight shining in the background.\" role=\"img\">\n                      <\/div>\n                  <\/div>\n\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"singlepost-bannerin\">\n    <div class=\"new-container\">\n\n      <div class=\"flex-wrapper wrap\">\n        <div class=\"flex-3\">\n                      <h3>The challenge<\/h3>\n                  <\/div>\n\n        <div class=\"flex-7\">\n                      <h4>Modernize a manual, paper-based workflow and understand how to translate its deep institutional expertise into a scalable, intuitive digital experience.<\/h4>\n          \n                      <p>Clearfield had long relied on field technicians to complete a paper-based operational process, which created inefficiencies, inconsistencies, and limited auditability. While the need for modernization was well understood, internal uncertainty \u2014 around software development, customer adoption, and long-held assumptions \u2014 created hesitations. <br><br>Clearfield needed a collaborative partner who could help them step back, reframe the challenge, and build collective clarity about how a digital solution could come to life.<\/br><\/p>\n                  <\/div>\n      <\/div>\n\n      <div class=\"flex-wrapper wrap\">\n        <div class=\"flex-3\">\n                      <h3>What we did<\/h3>\n                  <\/div>\n\n        <div class=\"flex-7\">\n                      <p data-wf-id=\"[&quot;f20e5a5c-c357-dcad-e4e5-daf359d87b79&quot;,&quot;c8dc9176-9068-d9a6-c248-965b9efcadeb&quot;]\" data-w-instance-of=\"c8dc9176-9068-d9a6-c248-965b9efcadeb\">Clockwork partnered with Clearfield through an immersive <strong data-wf-id=\"[&quot;f20e5a5c-c357-dcad-e4e5-daf359d87b79&quot;,&quot;c8dc9176-9068-d9a6-c248-965b9efcaded&quot;]\" data-w-instance-of=\"c8dc9176-9068-d9a6-c248-965b9efcaded\">Sprint Zero <\/strong>and focused <strong data-wf-id=\"[&quot;f20e5a5c-c357-dcad-e4e5-daf359d87b79&quot;,&quot;c8dc9176-9068-d9a6-c248-965b9efcaded&quot;]\" data-w-instance-of=\"c8dc9176-9068-d9a6-c248-965b9efcaded\">Discovery engagement<\/strong> to build confidence and clarity across teams.<\/p>\n<p><\/br><\/p>\n<p>Together, we:<\/p>\n<ul>\n<li data-wf-id=\"[&quot;f20e5a5c-c357-dcad-e4e5-daf359d87b79&quot;,&quot;c8dc9176-9068-d9a6-c248-965b9efcadeb&quot;]\" data-w-instance-of=\"c8dc9176-9068-d9a6-c248-965b9efcadeb\">Facilitated strategic workshops to define business goals and user needs.<\/li>\n<li data-wf-id=\"[&quot;f20e5a5c-c357-dcad-e4e5-daf359d87b79&quot;,&quot;3d5ce95c-9228-9959-69df-92c5a6da2030&quot;]\" data-w-instance-of=\"3d5ce95c-9228-9959-69df-92c5a6da2030\">Developed <strong data-wf-id=\"[&quot;f20e5a5c-c357-dcad-e4e5-daf359d87b79&quot;,&quot;3d5ce95c-9228-9959-69df-92c5a6da2032&quot;]\" data-w-instance-of=\"3d5ce95c-9228-9959-69df-92c5a6da2032\">service blueprints<\/strong> to map the full process ecosystem and identify modernization opportunities.<\/li>\n<li data-wf-id=\"[&quot;f20e5a5c-c357-dcad-e4e5-daf359d87b79&quot;,&quot;3d5ce95c-9228-9959-69df-92c5a6da2030&quot;]\" data-w-instance-of=\"3d5ce95c-9228-9959-69df-92c5a6da2030\">Co-created a <strong data-wf-id=\"[&quot;f20e5a5c-c357-dcad-e4e5-daf359d87b79&quot;,&quot;c8dc9176-9068-d9a6-c248-965b9efcae27&quot;]\" data-w-instance-of=\"c8dc9176-9068-d9a6-c248-965b9efcae27\">conceptual prototype<\/strong> that demonstrated how the solution could look and function in the digital space.<\/li>\n<li data-wf-id=\"[&quot;f20e5a5c-c357-dcad-e4e5-daf359d87b79&quot;,&quot;3d5ce95c-9228-9959-69df-92c5a6da2030&quot;]\" data-w-instance-of=\"3d5ce95c-9228-9959-69df-92c5a6da2030\">Guided <strong data-wf-id=\"[&quot;f20e5a5c-c357-dcad-e4e5-daf359d87b79&quot;,&quot;c8dc9176-9068-d9a6-c248-965b9efcae2e&quot;]\" data-w-instance-of=\"c8dc9176-9068-d9a6-c248-965b9efcae2e\">cross-functional alignment<\/strong> between executives, engineers, and product owners to ensure feasibility and buy-in.<\/li>\n<li data-wf-id=\"[&quot;f20e5a5c-c357-dcad-e4e5-daf359d87b79&quot;,&quot;3d5ce95c-9228-9959-69df-92c5a6da2030&quot;]\" data-w-instance-of=\"3d5ce95c-9228-9959-69df-92c5a6da2030\">Incorporated <strong data-wf-id=\"[&quot;f20e5a5c-c357-dcad-e4e5-daf359d87b79&quot;,&quot;e10d0892-1846-4cbb-5ae4-fc28eb48f14d&quot;]\" data-w-instance-of=\"e10d0892-1846-4cbb-5ae4-fc28eb48f14d\">voice-of-customer insights<\/strong> through early field testing, which revealed strong demand and excitement for the proposed solution.<\/li>\n<li data-wf-id=\"[&quot;f20e5a5c-c357-dcad-e4e5-daf359d87b79&quot;,&quot;3d5ce95c-9228-9959-69df-92c5a6da2030&quot;]\" data-w-instance-of=\"3d5ce95c-9228-9959-69df-92c5a6da2030\">Empowered internal teams to see parallels between physical and digital product design \u2014 building new confidence in software innovation.<\/li>\n<\/ul>\n                  <\/div>\n      <\/div>\n\n\n              <div class=\"flex-wrapper wrap\">\n          <div class=\"flex-3\">\n                          <h3>Outcomes<\/h3>\n                      <\/div>\n          <div class=\"flex-7\">\n            <div class=\"flex-wrapper wrap\">\n              \n            <\/div>\n\n                          <p><ul>\r\n<liLShifted internal mindset toward digital transformation and software readiness.<\/li>\r\n<li>Unified stakeholders around a shared vision and roadmap for modernization.<\/li>\r\n<li>Increased customer validation, with clients expressing strong interest in adopting the digital solution.<\/li>\r\n<li>Set the strategic foundation for future development and accelerated time-to-market when leadership is ready to move forward.<\/li>\r\n<li>Inspiration for future opportunities, including AI-enabled rapid prototyping and accelerated go-to-market innovation.<\/li><\/p>\n                      <\/div>\n        <\/div>\n\n      \n\n    <\/div>\n\n  <\/div>\n\n<div class=\"key-services\">\n  <div class=\"new-container\">\n    <div class=\"flex-wrapper wrap\">\n              <div class=\"flex-3\">\n          <h3>How we did it<\/h3>\n        <\/div>\n            <div class=\"flex-7\">        <ul>\n                        <li><a tabindex=\"0\" href=\"https:\/\/www.clockwork.com\/services\/strategy-innovation-change-enablement\/\" target=\"_self\" aria-label=\"Click this link for Strategy, Innovation, &amp; Change detail page\" style=\"border-bottom: 1px solid #0069aa; border-top: 1px solid #0069aa; \"><div class=\"key-hover\" style=\"background-color: #0069aa \"><\/div>Strategy, Innovation, &amp; Change<\/a><\/li>\n                    <\/ul> <\/div>    <\/div>\n  <\/div>\n<\/div>\n\n\n\n  <div class=\"block testimonial page-testimonial withoutbg\">\n    <div class=\"grid-container\">\n      <div class=\"grid-x grid-margin-x\">\n        <div class=\"cell\">\n\n          <figure class=\"testimonial-content wow animate__animated animate__fadeInUp\" data-wow-delay=\"0.5s\">\n\n                          <blockquote class=\"testimonial-quote\" >\n                <p >\u201cThe Sprint Zero approach gave us alignment, confidence, and a clear digital direction.\u201d\r\n\r\n<p>\u2014 Robert Paul, Market Development Specialist, Clearfield<\/p><\/p>\n              <\/blockquote>\n            \n            <figcaption class=\"testimonial-citation wow animate__animated animate__fadeInUp\" data-wow-delay=\"0.5s\">\n\n              \n              \n            <\/figcaption>\n\n            <div class=\"testimonial-cta\">\n                          <\/div>\n\n          <\/figure>\n\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Helping Clearfiled modernize a paper-based process with a collaborative scoping workshop and design sprints<\/p>\n","protected":false},"author":1,"featured_media":9750,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"work-categories":[102,43],"work-tags":[235,449,448,447],"coauthors":[4],"class_list":["post-9748","work","type-work","status-publish","format-standard","has-post-thumbnail","hentry","work-category-energy-construction","work-category-strategy-innovation","work-tag-prototype","work-tag-sprint-zero","work-tag-strategy","work-tag-workshop"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.2 (Yoast SEO v25.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Strategic Workshop &amp; Conceptual Prototyping for Clearfield<\/title>\n<meta name=\"description\" content=\"Case study: Helping Clearfield modernize a paper-based process with a collaborative scoping workshop and design sprints\" \/>\n<meta name=\"robots\" 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