{"id":2261,"date":"2019-07-22T19:41:00","date_gmt":"2019-07-22T19:41:00","guid":{"rendered":"https:\/\/www.clockwork.com\/?p=2261"},"modified":"2025-11-04T15:02:48","modified_gmt":"2025-11-04T15:02:48","slug":"robots-boredom-and-more-takeaways-from-99u","status":"publish","type":"post","link":"https:\/\/www.clockwork.com\/insights\/robots-boredom-and-more-takeaways-from-99u\/","title":{"rendered":"Robots, boredom, and more takeaways from 99U"},"content":{"rendered":"\n<p>In May, I attended the&nbsp;<a href=\"https:\/\/99u.adobe.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">99U<\/a>&nbsp;conference in New York City.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Conference background<\/h2>\n\n\n\n<p>If you haven\u2019t heard of it, it\u2019s a popular conference that focuses on creativity and big ideas. The outcome, hopefully, is that creatives leave feeling like they can \u201csupercharge their work and make their ideas happen.\u201d&nbsp;<\/p>\n\n\n\n<p>The conference was held at Lincoln Center, a vortex of creative energy itself. The campus has amazing architecture and art and is home to some stunning musical performances. In fact, we were treated to an unexpected orchestral performance of Ed Sheehan\u2019s \u201cThinking Out Loud,\u201d which a middle school class was playing in the plaza after lunch our first day. (I have no video because they were kids and I didn\u2019t have permission, but trust me, it was sweet as heck.)&nbsp;<\/p>\n\n\n\n<p>Now, on to my biggest takeaways from a conference that isn\u2019t all that focused on tactical takeaways.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">It was inspiring to go to a conference that wasn\u2019t about my immediate day-to-day job<\/h2>\n\n\n\n<p>I\u2019ve attended digital marketing and content strategy conferences for years. They are helpful and I leave with actionable notes (So. Many. Notes.), but my own behavior was different at this conference. I just sat and listened. Sure, I jotted a few things down, but I was more attentive to the big ideas and to simply experiencing the presenter\u2019s ideas. All that freed up my mind to allow bigger thinking. Which, I know, also happens to be the purpose of this conference. But this experience also had me thinking about what value I might get from attending other events or conferences that are tangential to my specific role. How much empathy or understanding might I get from attending a technical or operational conference? What stories might I be able to tell better if I heard about the pain points and new ideas that my colleagues are experiencing?<\/p>\n\n\n\n<p>We always say that innovation comes from divergent thinking. One way to help nurture your own divergent thinking muscle is by exposing yourself to outside perspectives and ideas. Improving your day-to-day skill set will always be important, but improving how to think differently is equally as important.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">AI and humanity are compatible, and mutually exclusive<\/h2>\n\n\n\n<p>Many industries and individuals are a little scared or worried about Artificial Intelligence (AI). We can see the \u201crobots are going to take over\u201d mentality, sometimes explicitly but more often implicitly, in news stories about AI, like with self-driving cars or HR and hiring automation.&nbsp;<a href=\"https:\/\/99u.adobe.com\/videos\/63706\/dr-vivienne-ming-share-your-vision-with-the-world\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">In her talk<\/a>, Vivienne Ming quells some of those fears by reminding us what AI can never be: human. She points out that a world with AI could actually mean that we get to do more of the things that are uniquely human \u2014 think, solve problems, interact. Coming up with new ideas, responding to the world in new ways, and being creative are all things that humans do better than anything.&nbsp;<\/p>\n\n\n\n<p>But that all requires something that is also distinctly human: courage. \u201cSolving more problems doesn\u2019t matter if you don\u2019t share what you believe. If you can\u2019t tell the truth, you can\u2019t innovate.\u201d&nbsp;<\/p>\n\n\n\n<p>Fundamentally, AI is a tool, and humans are the artists. It won\u2019t solve problems for us, but&nbsp;<em>we<\/em>&nbsp;can if we have the courage to do what\u2019s right. That\u2019s what creativity is all about. Exploring the unknown and telling the truth. \u201cThis should be incredibly heartening because it means that the future of work is what makes you different. The thing that makes you uniquely different is your only value.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Mismatches are the new inclusive design<\/h2>\n\n\n\n<p>In speaker and author Kat Holmes\u2019&nbsp;<a href=\"https:\/\/99u.adobe.com\/videos\/63712\/kat-holmes-google-rethink-what-inclusive-design-means\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">20-minute talk version<\/a>&nbsp;of&nbsp;her book \u201cMismatch,\u201d she turned the dial on my understanding of inclusive design and accessibility just a small percent, but it was a very meaningful small percent.<\/p>\n\n\n\n<p>Holmes defines mismatches as \u201cmoments where human interactions are hindered by an absence of appropriate design solutions.\u201d<\/p>\n\n\n\n<p>I\u2019ve noticed that when we talk about inclusive design or accessibility, we often talk about the need to make sure things \u2014 whether physical, like a sidewalk, or virtual, like a website \u2014 can be accessed by a sub-group of people (most often those are people living with disabilities). That\u2019s okay, but what I really like about Holmes\u2019 phrase \u201cmismatch\u201d is that it\u2019s less about hierarchy and more about two things that co-exist in the world and that aren\u2019t compatible. There isn\u2019t one that\u2019s \u201cnormal\u201d and one that\u2019s \u201cnot normal.\u201d&nbsp;<\/p>\n\n\n\n<p>In fact, it\u2019s a more inclusive way of thinking about making the world accessible. As Holmes\u2019 says, \u201cWhen I think about inclusive design\u2026It means we\u2019re designing a diversity of ways for people to participate in a place with a sense of belonging. And that goes beyond access, access is absolutely the fundamental and the starting point, but that shared sense of contribution to one another in a place itself is an outcome of design that starts with recognizing mismatches.\u201d<\/p>\n\n\n\n<p>I also appreciate how universal the phrase \u201cmismatch\u201d is. Everyone has experienced a mismatch. We might not associate that moment or experience with accessibility and yet, that is exactly what it is. So while accessibility advocates can rightly say that we are all only temporarily abled, something about the concept of mismatching resonates with me more and feels like a stickier (and maybe more convincing) way of describing that same idea.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Boredom isn\u2019t bad<\/h2>\n\n\n\n<p>What conference features an entire talk about boredom? This one did.&nbsp;<\/p>\n\n\n\n<p>In \u201c<a href=\"https:\/\/99u.adobe.com\/videos\/63714\/kyle-t-webster-make-time-for-boredom\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">How to make time for boredom<\/a>\u201d Kyle Webster showed us what has grown out of his moments of downtime, and why that happens. The short version is that parts of our brain only \u201cwake up\u201d when we\u2019re not focused on tasks and to-dos. These are the creative parts. The parts that draw connections and wander (seemingly randomly) to new places. When we let our minds rest, we are actually allowing ourselves to let opportunities and new ideas bubble up to the surface. This, in part, explains why we get ideas in the shower: during showers, we\u2019re zoned out and relaxed.&nbsp;<\/p>\n\n\n\n<p>Webster showed the audience several projects that grew out of his own downtime, including handfuls of Photoshop brushes (who knew that was a job?!) and&nbsp;<a href=\"http:\/\/www.kyletwebster.com\/please-say-please-1\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">a book about manners<\/a>. He\u2019s clearly on to something.<\/p>\n\n\n\n<p>In our June 2019 Clockwork newsletter, we shared an article from the New York Times titled \u201cYou Are Doing Something Important When You Aren\u2019t Doing Anything.\u201d This article underscores the same idea. So, let me be the first to give you permission to do nothing today!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Design thinking can help us all<\/h2>\n\n\n\n<p>My last sharable story is from the session with Tim Brown. A lot has been&nbsp;<a href=\"https:\/\/www.ideo.com\/people\/tim-brown\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">written about Brown, the CEO and President of IDEO<\/a>, so I won\u2019t dive into too much background, but I will share a few quotable moments from&nbsp;<a href=\"https:\/\/99u.adobe.com\/videos\/63722\/tim-brown-engage-with-the-unknown\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">his interview with Courtney Martin<\/a>&nbsp;and why they resonated with me.&nbsp;&nbsp;<\/p>\n\n\n\n<p><em>\u201cConfidence of leaping into the unknown is a form of mastery. I\u2019d like us to take an oath to be extremely adept learners. We have a responsibility to act when we learn something new.\u201d&nbsp;<\/em><\/p>\n\n\n\n<p>This syncs up so well with Clockwork\u2019s&nbsp;core value of \u201ccuriosity\u201d&nbsp;and begins to chip away at why curiosity and learning are so important to our time and place. To be curious means being open to new ideas and pursuing learning, and when we learn \u2014 truly learn \u2014 we bring that to our lives and work. All that\u2019s required of us to do good in the world, like empathy and creativity, also requires us to constantly be learning and adapting to what we learn.&nbsp;<\/p>\n\n\n\n<p><em>\u201cThe creative future is about teams, not individuals. The proof of the importance of diversity is found in biology. The richest and healthiest ecosystems are biologically diverse.\u201d<\/em><\/p>\n\n\n\n<p>This isn\u2019t a new idea, but it never ceases to be a good reminder as to why we should all continually strive to put ourselves in new situations and invite different people into ours.&nbsp;<\/p>\n\n\n\n<p>This last quote is a bit long, but I think it\u2019s worth it.&nbsp;<\/p>\n\n\n\n<p><em>\u201cThe more purposeful an organization is, the more it knows why it exists beyond making money, the more likely you are to be able to create new ideas\u2026In fact, we\u2019ve got data that shows they\u2019re two or three times more likely to be able to get new ideas out into the world successfully. I think it\u2019s fairly obvious why that is the case. If an organization only can judge an idea based on whether or not it can make money, it is almost always going to be highly incremental in the way it thinks. But if it\u2019s got some purpose in the world, if it\u2019s trying to achieve something meaningful, then ideas have a place to take hold, they have a place to take flight, they live longer.\u201d<\/em><\/p>\n\n\n\n<p><strong>Bottom line: Be the organization, and the person, with a purpose.&nbsp;<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In May, I attended the&nbsp;99U&nbsp;conference in New York City.&nbsp; Conference background If you haven\u2019t heard of it, it\u2019s a popular conference that focuses on creativity and big ideas. The outcome, hopefully, is that creatives leave feeling like they can \u201csupercharge their work and make their ideas happen.\u201d&nbsp; The conference was held at Lincoln Center, a [&hellip;]<\/p>\n","protected":false},"author":26,"featured_media":2265,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[53],"tags":[],"coauthors":[82],"class_list":["post-2261","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-culture"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.2 (Yoast SEO v25.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Robots, boredom, and more takeaways from 99U<\/title>\n<meta name=\"description\" content=\"Reviewing major takeaways from my time at the 99U conference: Be the organization, and the person, with a purpose.\u00a0\" \/>\n<meta name=\"robots\" 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