{"id":2199,"date":"2020-03-17T17:00:00","date_gmt":"2020-03-17T17:00:00","guid":{"rendered":"https:\/\/www.clockwork.com\/?p=2199"},"modified":"2023-07-07T16:24:55","modified_gmt":"2023-07-07T16:24:55","slug":"what-toilet-paper-can-tell-us-about-organizational-change","status":"publish","type":"post","link":"https:\/\/www.clockwork.com\/insights\/what-toilet-paper-can-tell-us-about-organizational-change\/","title":{"rendered":"What toilet paper can tell us about organizational change"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>People are persuaded more by the actions of others than by any proof we can offer.<br><\/em>\u2014 Robert Cialdini<\/p>\n<\/blockquote>\n\n\n\n<p>I\u2019ve been thinking a lot lately about toilet paper. Actually, I\u2019ve been thinking about the principle of social proof, but I wasn\u2019t convinced that would draw you in to read this. But, really, it\u2019s all connected.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Social proof and organizational change<\/h2>\n\n\n\n<p>Social proof is a principle of influence that says&nbsp;<strong>we figure out what to do by watching what other people do<\/strong>. Which is how isolated runs on toilet paper in advance of COVID-19 quarantines (self- or otherwise) became nationwide shortages.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>In general, when we are unsure of ourselves, when the situation is unclear or ambiguous, when uncertainty reigns, we are most likely to look to and accept the actions of others as correct.<br><\/em>\u2014 Robert Cialdini<\/p>\n<\/blockquote>\n\n\n\n<p>Social proof is one of the most powerful actors in any change we experience \u2014 at work or in life. When there\u2019s a change at work \u2014 new software, re-org, layoffs, new processes, even a new department leader \u2014 everyone affected will look around to see how to react.\u00a0<strong>This is when it\u2019s most important to have people-leaders and influencers at all levels engaged in the organizational change and ready to demonstrate the behaviors you\u2019re looking for.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How do we demonstrate behaviors for organizational change?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make sure people-leaders have a specific plan to support their people in adopting the change (and a way to manage any resistance that comes up)<\/li>\n\n\n\n<li>Figure out who (in your team\/department\/organization) employees go to for information \u2014 the non-people-leader&nbsp;<em>influencers<\/em>&nbsp;\u2014 and engage them as cheerleaders and champions of the change&nbsp;<\/li>\n\n\n\n<li>Make sure the executive leaders are clear on how to play their parts, too<\/li>\n<\/ul>\n\n\n\n<p>When your employees look around to see how to behave during the uncertainty of the change, let them see champions of all kinds demonstrating adoption of the new way of working. It will accelerate acceptance of the \u201cnew normal\u201d and get you through much of the transition more smoothly.&nbsp;<\/p>\n\n\n\n<p>Want to learn more about social proof and other types of influence? Read&nbsp;<strong><em>Influence: Science and Practice<\/em><\/strong>, by Robert Cialdini. Want to talk about how Clockwork can help support adoption of your changes?&nbsp;<a href=\"http:\/\/clockwork.com\/contact\">Send us a message and we\u2019ll be in touch<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>People are persuaded more by the actions of others than by any proof we can offer.\u2014 Robert Cialdini I\u2019ve been thinking a lot lately about toilet paper. Actually, I\u2019ve been thinking about the principle of social proof, but I wasn\u2019t convinced that would draw you in to read this. But, really, it\u2019s all connected. Social [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":2207,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[121],"tags":[],"coauthors":[79],"class_list":["post-2199","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-change-enablement"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.2 (Yoast SEO v25.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What toilet paper can tell us about organizational change<\/title>\n<meta name=\"description\" content=\"Social proof is powerful in any organizational change at work. 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